Refund Policy

At The Portrait Standard, we want you to be satisfied with your commission. Because our products are custom-made and fulfilled by a third-party print-on-demand partner, refund and return eligibility is subject to both our policies and those of our fulfillment partner.

If your portrait arrives damaged or defective, we will arrange a replacement or full refund at no charge. Please contact us within 7 days of delivery with a photograph of the damage and your order number.

If you receive an incorrect item, we will correct the error at no charge. Please contact us within 7 days of delivery.

Because each portrait is custom-created to your specifications, we are unable to accept returns or issue refunds for non-defective items once production has begun. Please review your order details carefully before submitting.

To initiate a claim, email us at support@theportraitstandard.com with your order number, a description of the issue, and photos of any damaged or incorrect items. We will respond within 2–3 business days.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer.

Questions about your order? Contact us at support@theportraitstandard.com.