Shipping Policy

The Portrait Standard partners with a third-party print-on-demand fulfillment service to produce and ship your portrait. The following outlines what you can expect.

After your order is confirmed and payment is received, your portrait is generated and sent to our fulfillment partner for printing. Printing and framing typically take 1–2 weeks before shipment.

After production is complete, delivery within the United States typically takes a further 5–10 business days. In total, most orders arrive within 3–4 weeks of purchase. These are estimates only and may vary due to carrier delays, holidays, or high order volumes.

Orders are shipped via our fulfillment partner’s carrier network, which may include USPS, UPS, FedEx, depending on your location.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Tracking updates may take 24–48 hours to appear after the label is created.

We currently ship to addresses within the United States only, including APO/FPO/DPO military addresses where supported by our fulfillment partner.

If your package is lost or shows as delivered but has not arrived, please contact us at support@theportraitstandard.com within 14 days of the expected delivery date. We will investigate with our fulfillment partner and resolve the issue.

Please ensure your shipping address is correct at the time of order. We are not responsible for orders delivered to an incorrect address provided by the customer. Address changes may be possible if the order has not yet entered production — contact us immediately if a correction is needed.

Shipping questions? Contact us at support@theportraitstandard.com.